FAQs

We provide starter supplies to get you through the first day or two of your stay. These include: - Toilet paper, bath soap, coffee/tea, creamer, sugar, non‑sugar sweetener - Fresh bed linens, bath towels, washcloths - For kitchens: paper towels, dish towel, dish soap These items are not replenished during your stay. If you need additional supplies, you may purchase them locally or request mid‑stay housekeeping for a fee.

Hawaii is warm, tropical, and casual. We recommend packing: - Reef‑safe sunscreen (SPF 50+) - Two swimsuits - Beach towels - Flip flops, reef shoes, hiking shoes - Snorkel gear (optional—rentals available) - Light rain jacket - Mosquito repellent - Insulated water bottle - Comfortable clothing for warm weather - Small backpack for hikes - Toiletries, medications, chargers

You may pay by check or money order, but payments must clear before being applied to your reservation. Cash/check payments require a $300 refundable damage deposit.

Hawaii is warm year‑round, with hotter months in late summer. Dress comfortably for a tropical climate. For more details, see our climate guide".

Parking is at your own risk. Many garages use unmanned ticket stations—be sure your ticket is visible to avoid towing (typically $200+). Do not leave valuables in your vehicle.

We’re happy to check availability. - Early check‑in before noon: ½ nightly rate (if the unit is vacant, clean, and ready) - Late check‑out until noon: ½ nightly rate if keys are not returned by noon - After 1:00 pm without approval: 2.5× nightly rate penalty

Our cancellation policy is based on the Terms & Conditions: - More than 30 days before check‑in: Refund minus $100 cancellation fee - Less than 30 days before check‑in: No refund - No refunds for events outside our control (weather, natural disasters, flight delays, illness, etc.) We strongly advise guests to secure low-cost, travel insurance to cancel your trip due to the many covered events (including but not limited to mandatory evacuation at the property due to adverse weather or natural disaster).

A 20% pre‑payment is required for reservations made more than 30 days before arrival. Full payment is due 30 days prior.

We syndicate listings to trusted travel platforms for visibility. Third‑party sites add their own fees—booking directly with WaikikiStay.com ensures the best rate.

All properties are privately and individually owned and managed by Hawaii Dream Realty LLC on behalf of the individual owner. We are not a “hotel” however we do manage and rent vacation units when the owners are not using them. Units vary by building, amenities, location, size, kitchens, upgrades, improvements, number of guests, and duration of stay.

Our office is open daily and our hours are generally from 9:00 am to 4:00 pm Hawaii Standard Time.

Check-in is at 3:00 pm Hawaii Standard Time. Whenever possible, we will try to accommodate checking in earlier than 3:00 pm if the unit is ready and available but we cannot guarantee availability. Please contact us no later than 3 days prior to your arrival to provide your flight information and or to make special arrangements. If you need to check in BEFORE NOON an early check-in fee equal to one half the nightly rate plus taxes and any applicable fees shall apply provided the unit is vacant, clean and ready to occupy.

We will either meet you after hours at the property or lock box your keys and provide you with lock box information via email. You will still need to come by the office the following day to get registered and we do require your photo ID prior to providing you either the key or lock box instructions.

Check‑out is at 11:00 am HST. Before departing, please: - Place used towels in the bathtub - Wash dishes or run the dishwasher - Bag and dispose of trash - Leave appliances clean - Wipe counters and surfaces

Most units do not provide beach towels. Property linens and bath towels may not be taken outside.

All units are non‑smoking. Smoking is prohibited within 20 feet of entrances, windows, and common areas. A minimum $250 deodorizing fee applies if smoke odors are detected.

The primary guest must be 22 years or older, must be the credit/debit card holder, and must present a valid government‑issued ID at check‑in. All guests and invitees must also register with valid ID.

Only the number of guests listed on the reservation may occupy the unit. Unauthorized guests or gatherings may result in double nightly rate charges, loss of deposit, and possible eviction.

Please rinse off sand at beach showers before returning. Do not wash sand down drains or flush feminine products. Guests are responsible for plumbing repairs caused by misuse.

Contact your host immediately by phone and text. Issues reported only after checkout cannot be considered.

Replacement costs vary by building: - Keys/FOBs: up to $200 - Parking passes: up to $150

We cannot accept mail or packages at units or the office. Any received parcels incur a $25 handling/storage fee.

Contact your host immediately by phone and text.

Yes, for maintenance, safety checks, or to show the property with prior notice.

No, closures or maintenance are outside your control.

No, service provider outages are not refundable.

Depending on quantity and mass of items, expect a handling fee of at least $20 + shipping.

Most properties do not allow pets. Unauthorized pets result in immediate eviction and loss of payments. Service animals are permitted but must comply with Hawaii’s strict quarantine rules.

RentalGuardian is a trusted online platform offering travel insurance and protection programs tailored for vacation rentals. If your trip is interrupted, delayed, or canceled due to covered reasons, RentalGuardian helps you recover eligible costs.

The cost of travel insurance is based, in most cases, on the value of the trip and the age of the traveler. Typically, the cost is five to seven percent of the trip cost.

Often a traveler will lose non-refundable deposits and prepayments that can add up to hundreds, or even thousands, of dollars. A comprehensive travel insurance plan through can provide trip cancellation coverage for the traveler's vacation.

In addition to trip cancellation and interruption, the more comprehensive travel insurance plans available today may also cover emergency medical expenses, including emergency medical transportation, when ordered by a doctor, to the nearest adequate medical facility, reimbursement for accommodations and expenses.

Yes. Various carriers offer travel insurance plans for an array of budgets, from modest trips to high-end luxury vacations. There are also products for last-minute getaways and extended trips, and specific coverage plans for cruise travelers, golf travelers, students, and sports travel.

Many travel insurance policies do not cover terrorism, or only cover terrorist acts that occur on foreign soil. Check the specific terms and conditions of the various policies available.

Many retail insurance programs include financial default coverage if the program is purchased within 15 days of making the initial trip deposit.

To boost travelers' confidence when traveling, carriers have added Travel Assistance programs, which provide 24-hour, "911" emergency travel agency-type services to all standard retail plans, in case a traveler has to change a flight or a hotel room. Assistance may also be provided for emergency cash transfers, pre-trip consultation services (travel advisories, passport requirements, inoculation information, etc.), and live messaging, which will relay any e-mail or phone message to family, friends or business associates. Check your specific policy to learn the specific additional services.

Travel insurance gives travelers coverage for unforeseen problems, from a canceled flight to a serious illness, or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses, money invested in non-refundable pre-payments, and medical expenses that in many instances may not be covered by health insurance.

You have two easy options to initiate your claim: 1. Online Claim Portal: Register and file your claim to track status updates and upload documents securely. 2. Digital Claim via Text: Text #Submit to 786-751-5020 using the phone number listed on your policy. You’ll receive a secure link with step-by-step instructions.

To process your claim, please prepare: - Your trip itinerary and invoice (including travel dates and total cost) - Proof of payment (credit card/bank statements or canceled checks) - Proof of cancellation (a letter from Hawaii Dream Realty LLC or your travel supplier showing cancellation date, penalties, and refund amount) - Additional documentation may be required depending on the claim type (e.g., physician’s note, evacuation order, death certificate

You can reach the Play Travel Protection Claims Desk: - 📞 Phone: 1 (833) 610-0736 (Prompts: 1, 1, 3) - 📧 Email: playtravel@cbpinsure.com - 📠 Fax: 1 (800) 560-6340 - 📬 Mail: Play Travel Protection Claims Desk P.O. Box 26222 Tampa, FL 33623 Claims Desk Hours (EST): - Monday, Tuesday, Wednesday, Friday: 8:30 AM – 5:00 PM - Thursday: 9:30 AM – 5:00 PM