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Common Guest Questions

  • What consumables are provided?

    All rooms are provided complimentary, starter supplies including a full roll of toilet paper, bath soap, coffee and tea, creamer, sugar, non-sugar sweetener, Hawaiian chocolate, fresh bed linens, bath towels and wash clothes. If the room has a kitchen, the kitchen will have a roll of paper towels, dish towel and dish soap. We do not restock the rooms during your stay. If you are coming for a prolonged stay, you should plan to purchase additional consumables for your stay. For an additional fee, we can provide housekeeping services during your stay. Notify us, when you arrive, and we will add the service to our housekeepers schedule. Our location, in the middle of the Pacific Ocean, makes us susceptible to shipping delays and supply shortages. We keep a stock supply of consumables to ensure we are able to accommodate all our guests. In the unlikely event we experience a shortage of a consumable, we will attempt to notify you in advance.

  • What should I pack for my trip?

    How to prepare for your Hawaii stay? Assuming you are coming to Hawaii to enjoy the outdoors then this list can assist you in planning what to bring for a safe and enjoyable stay. All the items on the list can be purchased or rented once you are here but if you have the space in your luggage and want to save some $$ consider packing these items.

    • Waterproof sunblock (SPF 50 or higher – sun is most intense between 11:00 am and 1:00 pm)
    • Two bathing suites
    • Beach towels
    • Flip flops, reef walking shoes, hiking shoes (most restaurants have a lax dress code)
    • Mask, snorkel and fins (can be rented)
    • Hiking attire or clothes that you don’t mind getting muddy
    • Light rain jacket
    • Mosquito repellent for hikes into the wilderness
    • Large insulated water container
    • Shorts and other cool cotton clothing
    • Small pack or backpack
    • Hat or cap for sun protection
    • Toiletries and medications
    • Phone charger

  • Which credit cards do you accept?

    We accept Mastercard and VISA. We have a 3.75 percent credit card surcharge. You should also know that Discover Card seems to be less welcome here than at other destinations and many places do not accept them. Also, traveler checks are usually accepted, but some merchants might look at you like you just tried to offer them a foreign currency.

  • What if I do not want to pay by credit card?

    You may pay by check or money order (payable to Hawaii Dream Realty LLC, PO Box 4569, Kaneohe, HI 96744); however the payments must clear our bank before they are applied to the reservation. If paying with cash or check, a refundable $300 damage deposit is applied to your reservation total.

  • Is the temperature during the day hot?

    We have a few months of the year that are hot. Dress comfortably for a tropical climate. For more information, check out our travel blog article titled "Our Weather".

  • How do I get to the office?

    • Cab/taxi – Average travel time from airport is approximately 30 minutes to the Aston Waikiki Beach Hotel. Fare is approximately $30-45 one-way. Pick-up on lower lever/baggage claim level. They are usually queued so waiting is minimal.
    • Airport shuttle – Roberts Hawaii is a popular shuttle bus company here on Oahu. The rate is $16.00 USD/one way and $30.00 USD/round trip. Pay on board. Pick-up on lower lever baggage claim level. They run about every 15-30 minutes. Roberts Hawaii: (808) 523-7750 website: www.robertshawaii.com
    • City Bus – Average travel time is approximately 1-1 ½ hours. Fares are $2.75 one-way. (Exact Cash) Carry-on items are limited and large luggage is not allowed. Pay on board. Pick-up on upper lever/ticketing level. Services run about every 15 minutes. Bus routes 19 & 20 will bring you directly into Waikiki to within a block of the office. Make sure when boarding to verify with the driver that the bus is headed to Waikiki. You will depart the bus upon arrival at Kuhio Ave and Liliuokalani Ave in Waikiki. The Bus: (808) 848-5555 www.thebus.org
    • Rental Car – A rental car is not needed for a duration of your stay and we recommend renting a car from Waikiki for the dates you plan to tour the island. Free street parking is hard to obtain however paid public parking garages are available throughout Waikiki.
    • Uber or Lyft – Rideshare services are available with a broad ranges of service fees ranging from $36 to $77. The office address is in Suite F on the lobby floor of the Waikiki Resort Hotel located at 2460 Koa Avenue, Honolulu, Hawaii 96815. The rates quotes are as of July 2020 and may change without notice.
  • What if I want to rent a car during my stay?

    Parking is at your own risk whether be in a garage or on the street. Most public parking garages has a unmanned ticket station, be sure to re-pay and place your parking ticket on the front dashboard so that it is clearly visible / readable from the outside (unless otherwise posted). Any car parked with an expired ticket or without a ticket may be towed at your expense (usually over $200). Do NOT leave any valuables in the car unattended. We do not manage the parking lots. Parking management and tow company phone numbers are posted.

  • Can I get early check-in or late check-out?

    If you have an early arrival on your check-in date or late flight on your check-out date, please check with us in advance to see if you can arrive early or extend for a fee.

  • What is the cancellation policy?

    Once a reservation is made (50% payment received), the following cancellation policy shall apply should a reservation need to be canceled for any reason: Cancellations made more than 60 days prior to check-in are entitled to a 100% refund (not including any credit card, booking or transaction fees) LESS A $100 CANCELLATION FEE. Cancellations made between 60 days and 30 days prior to check-in are entitled to a 50% refund of the reservation total. Cancellations made less than 30 days prior to check-in are NOT entitled to any refund. Hawaii Dream Realty LLC cannot refund reservations due to circumstances beyond our control including but not limited to acts of nature such as hurricane, storm-caused evacuations, volcanic eruption, floods, rock/mud slides or tsunami, delays/cancellations of air travel and other transportation services, temporary power outages, water shutdowns or road closures, acts of terrorism or war, illness/injury to someone in your traveling party that may cause you to cancel your trip or any other unforeseen circumstance. If you are concerned about cancelling, we do offer low cost, optional, travel insurance that protects your entire vacation from unforeseen circumstances.

  • Why is a pre-payment required?

    To make a reservation, a pre-payment of 50% from the total cost of the stay is required at the time the reservation is made, and the full payment must be received 30 days prior to scheduled check-in date (US dollars only).

  • Why am I seeing your properties offered on other sites?

    For maximum exposure, we syndicate our properties for marketing to many third party vendors. The vendors add their fees to the rates and fees you see on WaikikiStay.com. Booking through WaikikiStay.com saves you money. We have been in business since 2007. We take care of our guests, conduct ethical business, and are always fair in our business dealings. If you need more assurance, we do offer travel insurance.

  • Is Hawaii Dream Realty LLC a hotel operation?

    Hawaii Dream Realty LLC is a licensed Honolulu real estate company located on the lobby level of the Waikiki Resort Hotel in the heart of Waikiki specializing in sales, marketing, exchange, and management of investment properties. Our vacation rental properties are privately and individually owned and vary by amenities, building, living square feet, number of guests, upgrades and improvements, and views.

  • What are your office hours?

    Our office is open daily and our hours are generally from 9:00 am to 4:00 pm Hawaii Standard Time.

  • What time can I check-in?

    Check-in is at 3:00 pm Hawaii Standard Time. Whenever possible, we will try to accommodate checking in earlier than 3:00 pm if the unit is ready and available but we cannot guarantee availability. Please contact us no later than 3 days prior to your arrival to provide your flight information and or to make special arrangements. If you need to check-in BEFORE NOON an early check-in fee equal to one half the nightly rate shall apply as long as the unit is vacant, clean and ready to occupy.

  • What if I arrive after the office is closed?

    We will either meet you after hours at the property or lock box your keys and provide you with lock box information via email. You will still need to come by the office the following day to get registered and we do require your photo ID prior to providing you either the key or lock box instructions.

  • What time do I need to check-out?

    Check-out is at 11:00 am Hawaii Standard Time. Your timely departure is appreciated so we can prepare the property for incoming guests. We will try to accommodate requests for a one hour extension to the check-out time if possible; however, an additional fee will be charged (equal to one half of the nightly rate) if you do not return all keys by NOON. If the property has not been vacated by 1:00 pm and a late check out has not been arranged and approved, a fee equal to 2 ½ times the nightly rate may be assessed as a penalty as we might have to cancel or re-book the next guest reservation in situations of abandonment.

  • Do I have to clean the unit before checking out?

    Upon you departure, place dirty towels in the bathtub not on the floor, wash dirty dishes, cookware and eating utensils (if your rental comes with a dishwasher, place all dirty dishes in the dishwasher and run the cycle upon departure), floors should be in good condition and ready to be vacuumed by our housekeepers, household trash, garbage, recycling and/or other discarded items should be properly bagged so as to avoid spillage or leakage. Refrigerator and microwave should be left clean and free of food. All appliances (cooktop, stove, oven, BBQ, etc.) should be left in a clean condition and free of food particles, spills and grease. Please wipe down counters and other surfaces.

  • Do you provide beach towels?

    Most properties do not provide any towels for outdoor use. DO NOT take the property’s linens or towels outside. Bring items with you that you may need for any outside use.

  • Can I smoke in any of the properties available for rent?

    Smoking is NOT permitted in any rental properties. Smoking is allowed outside however common areas and within 20 feet of a building’s entrance, openings or windows is prohibited under Hawaii State law. Discard any butts and ashes in the outside garbage only and do not put any down the trash chute. Do not throw butts on the ground or bring them into the property. If there is any smoke smells in the property after your departure, there will be a minimum charge of $250 to have the unit deodorized. Oil lamps, vaporizers, and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning and or possible damages.

Travel Insurance

  • How does trip cancellation and interruption coverage work?

    Travel insurance is important. It reimburses for forfeited, non-refundable, unused payments or deposits if the traveler must cancel or interrupt their trip due to a covered reason. These could include non-refundable housing rental costs, airline fares, or other tickets.

  • How much does travel insurance cost?

    The cost of travel insurance is based, in most cases, on the value of the trip and the age of the traveler. Typically, the cost is five to seven percent of the trip cost.

  • What happens if a traveler must cancel their vacation?

    Often a traveler will lose non-refundable deposits and prepayments that can add up to hundreds, or even thousands, of dollars. A comprehensive travel insurance plan through can provide trip cancellation coverage for the traveler's vacation.

  • What other coverage is typically included in a travel insurance plan?

    In addition to trip cancellation and interruption, the more comprehensive travel insurance plans available today may also cover emergency medical expenses, including emergency medical transportation, when ordered by a doctor, to the nearest adequate medical facility, reimbursement for accommodations and expenses.

  • Are travel insurance plans tailored to specific types of travel?

    Yes. Various carriers offer travel insurance plans for an array of budgets, from modest trips to high-end luxury vacations. There are also products for last-minute getaways and extended trips, and specific coverage plans for cruise travelers, golf travelers, students, and sports travel.

  • Does travel insurance cover terrorism?

    Many travel insurance policies do not cover terrorism, or only cover terrorist acts that occur on foreign soil. Check the specific terms and conditions of the various policies available.

  • Is the financial default of an airline, cruise line or tour operator covered?

    Many retail insurance programs include financial default coverage if the program is purchased within 15 days of making the initial trip deposit.

  • What else is offered with the purchase of a travel insurance plan?

    To boost travelers' confidence when traveling, carriers have added Travel Assistance programs, which provide 24-hour, "911" emergency travel agency-type services to all standard retail plans, in case a traveler has to change a flight or a hotel room. Assistance may also be provided for emergency cash transfers, pre-trip consultation services (travel advisories, passport requirements, inoculation information, etc.), and live messaging, which will relay any e-mail or phone message to family, friends or business associates. Check your specific policy to learn the specific additional services.

  • Why should a traveler buy travel insurance?

    Travel insurance gives travelers coverage for unforeseen problems, from a canceled flight to a serious illness, or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses, money invested in non-refundable pre-payments, and medical expenses that in many instances may not be covered by health insurance.

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