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FAQs

  • What should I pack for my trip?

    How to prepare for your Hawaii stay? Assuming you are coming to Hawaii to enjoy the outdoors then this list can assist you in planning what to bring for a safe and enjoyable stay. All the items on the list can be purchased or rented once you are here but if you have the space in your luggage and want to save some $$ consider packing these items.

    • Waterproof sunblock (SPF 50 or higher – sun is most intense between 11:00 am and 1:00 pm)
    • Two bathing suites
    • Beach towels
    • Flip flops, reef walking shoes, hiking shoes (most restaurants have a lax dress code)
    • Mask, snorkel and fins (can be rented)
    • Hiking attire or clothes that you don’t mind getting muddy
    • Light rain jacket
    • Mosquito repellent for hikes into the wilderness
    • Large insulated water container
    • Shorts and other cool cotton clothing
    • Small pack or backpack
    • Hat or cap for sun protection
    • Toiletries and medications
    • Phone charger

  • Which credit cards do you accept?

    We accept Mastercard and VISA. We have a 3.75 percent credit card surcharge. You should also know that Discover Card seems to be less welcome here than at other destinations and many places do not accept them. Also, traveler checks are usually accepted, but some merchants might look at you like you just tried to offer them a foreign currency.

  • What if I do not want to pay by credit card?

    You may pay by check or money order (payable to Hawaii Dream Realty LLC, 2463 Kuhio Ave, Suite C-1, Honolulu, HI 96815); however the payments must clear our bank before they are applied to the reservation. If paying with cash or check, a refundable $300 damage deposit is applied to your reservation total.

  • Is the temperature during the day hot?

    The ocean surrounding the Hawaiian Islands supplies plenty of moisture and acts as a giant thermostat, moderating the temperatures over the island chain. The seasonal range of sea surface temperature near the island chain is only about six degrees, from a low of 74 degrees between late February and March to a high near 80 degrees in late September or early October. The variation from day to night is only one or two degrees.

  • How do I get to the office?

    • Cab/taxi – Average travel time from airport is approximately 30 minutes to the Aston Waikiki Beach Hotel. Fare is approximately $30-45 one-way. Pick-up on lower lever/baggage claim level. They are usually queued so waiting is minimal.
    • Airport shuttle – Roberts Hawaii is a popular shuttle bus company here on Oahu. The rate is $16.00 USD/one way and $30.00 USD/round trip. Pay on board. Pick-up on lower lever baggage claim level. They run about every 15-30 minutes. Roberts Hawaii: (808) 523-7750 website: www.robertshawaii.com
    • City Bus – Average travel time is approximately 1-1 ½ hours. Fares are $2.75 one-way. (Exact Cash) Carry-on items are limited and large luggage is not allowed. Pay on board. Pick-up on upper lever/ticketing level. Services run about every 15 minutes. Bus routes 19 & 20 will bring you directly into Waikiki to within a block of the office. Make sure when boarding to verify with the driver that the bus is headed to Waikiki. You will depart the bus upon arrival at Kuhio Ave and Liliuokalani Ave in Waikiki. The Bus: (808) 848-5555 www.thebus.org
    • Rental Car – A rental car is not needed for a duration of your stay and we recommend renting a car from Waikiki for the dates you plan to tour the island. Free street parking is hard to obtain however paid public parking garages are available throughout Waikiki.
    • Uber or Lyft – Rideshare services are available with a broad ranges of service fees ranging from $36 to $77. The office address is 2463 Kuhio Avenue, Honolulu, Hawaii 96815. The rates quotes are as of July 2018 and may change without notice.
  • What if I want to rent a car during my stay?

    Parking is at your own risk whether be in a garage or on the street. Most public parking garages has a unmanned ticket station, be sure to re-pay and place your parking ticket on the front dashboard so that it is clearly visible / readable from the outside (unless otherwise posted). Any car parked with an expired ticket or without a ticket may be towed at your expense (usually over $200). Do NOT leave any valuables in the car unattended. We do not manage the parking lots. Parking management and tow company phone numbers are posted.

  • Can I get early check-in or late check-out?

    If you have an early arrival on your check-in date or late flight on your check-out date, please check with us in advance to see if you can arrive early or extend for a fee.

  • What is the cancellation policy?

    Once a reservation is made (50% payment received), the following cancellation policy shall apply should a reservation need to be canceled for any reason: Cancellations made more than 60 days prior to check-in are entitled to a 100% refund (not including any credit card, booking or transaction fees) LESS A $100 CANCELLATION FEE. Cancellations made between 60 days and 30 days prior to check-in are entitled to a 50% refund of the reservation total. Cancellations made less than 30 days prior to check-in are NOT entitled to any refund. Hawaii Dream Realty LLC cannot refund reservations due to circumstances beyond our control including but not limited to acts of nature such as hurricane, storm-caused evacuations, volcanic eruption, floods, rock/mud slides or tsunami, delays/cancellations of air travel and other transportation services, temporary power outages, water shutdowns or road closures, acts of terrorism or war, illness/injury to someone in your traveling party that may cause you to cancel your trip or any other unforeseen circumstance.

  • Why is a down payment required?

    To make a reservation, a down payment of 50% from the total cost of the stay is required at the time the reservation is made, and the full payment must be received 30 days prior to scheduled check-in date (US dollars only).

  • Is Hawaii Dream Realty LLC a hotel operation?

    Hawaii Dream Realty LLC is a licensed Honolulu real estate company located on the ground level of the Kuhio Village Resort in the heart of Waikiki specializing in sales, marketing, exchange, and management of investment properties.

    Our vacation rental properties are privately and individually owned and vary by amenities, building, living square feet, number of guests, upgrades and improvements, and views.

  • What are your office hours?

    Our office hours are generally from 9:00 am to 4:00 pm Hawaii Standard Time.

  • What time can I check-in?

    Check-in is at 3:00 pm Hawaii Standard Time. Whenever possible, we will try to accommodate checking in earlier than 3:00 pm if the unit is ready and available but we cannot guarantee availability. Please contact us no later than 3 days prior to your arrival to provide your flight information and or to make special arrangements. If you need to check-in BEFORE NOON an early check-in fee equal to one half the nightly rate shall apply as long as the unit is vacant, clean and ready to occupy.

  • What if I arrive after the office is closed?

    We will either meet you after hours at the property or lock box your keys and provide you with lock box information via email. You will still need to come by the office the following day to get registered.

  • What time do I need to check-out?

    Check-out is at 11:00 am Hawaii Standard Time. Your timely departure is appreciated so we can prepare the property for incoming guests. We will try to accommodate requests for a one hour extension to the check-out time if possible; however, an additional fee will be charged (equal to one half of the nightly rate) if you do not return all keys by NOON. If the property has not been vacated by 1:00 pm and a late check out has not been arranged and approved, a fee equal to 2 ½ times the nightly rate may be assessed as a penalty as we might have to cancel or re-book the next guest reservation in situations of abandonment.

  • Do I have to clean the unit before checking out?

    Upon you departure, place dirty towels in the bathtub not on the floor, wash dirty dishes, cookware and eating utensils (if your rental comes with a dishwasher, place all dirty dishes in the dishwasher and run the cycle upon departure), floors should be in good condition and ready to be vacuumed by our housekeepers, household trash, garbage, recycling and/or other discarded items should be properly bagged so as to avoid spillage or leakage. Refrigerator and microwave should be left clean and free of food. All appliances (cooktop, stove, oven, BBQ, etc.) should be left in a clean condition and free of food particles, spills and grease. Please wipe down counters and other surfaces.

  • Do you provide beach towels?

    Most properties do not provide any towels for outdoor use. DO NOT take the property’s linens or towels outside. Bring items with you that you may need for any outside use.

  • Can I smoke in any of the properties available for rent?

    Smoking is NOT permitted in any rental properties. Smoking is allowed outside however common areas and within 20 feet of a building’s entrance, openings or windows is prohibited under Hawaii State law. Discard any butts and ashes in the outside garbage only and do not put any down the trash chute. Do not throw butts on the ground or bring them into the property. If there is any smoke smells in the property after your departure, there will be a minimum charge of $250 to have the unit deodorized. Oil lamps, vaporizers, and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning and or possible damages.

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