FAQs

Book directly through WaikikiStay.com. If you happen to spot a lower total price for the exact same unit and dates on another platform, just bring it to our attention by calling us toll free at (866) 735-2221. We will happily beat it, ensuring that choosing to book directly always remains your most rewarding option.

WaikikiStay.com is a branded website operated by Hawaii Dream Realty LLC. Hawaii Dream Realty LLC is a full-service Honolulu real estate company founded in 2007. We maintain an A+ rating with the Better Business Bureau. Feel free to check us out with the BBB, the Hawaii Real Estate Commission or the Honolulu Board of Realtors. We only operate short term accommodations that comply with all Hawaii zoning, permitting and tax codes. You can be confident that when you book through WaikikiStay.com that you are booking a legitimate short term vacation rental located in the heart of Waikiki.

We provide all fees upfront so you can make the best decision for your trip, with no surprises and just Aloha. - Nightly Rent - Reservation Booking Fee - Departure Cleaning Fee - State/Local Taxes (18.712% as of 1/1/2026) NO daily resort fees or any other surprise on-site fees! What you see is what you pay.

Our daily rentals have a 2-night minimum stay. Our monthly rentals have a 30-night minimum stay as required by the City and County of Honolulu. You are not required to physically stay for 30 nights, but per City ordinance, you must pay the full, non-prorated rate for a 30-night rental.

We provide starter supplies to get you through the first day or two of your stay. These include: - 1 set of bed linens & pillows per bed (including sofa/rollaway beds where included) - 1 set of bath towel per registered guest (bath towel, hand towel, washcloth) - 2 rolls of toilet paper and bath soap - Coffee/tea, creamer, sugar, non‑sugar sweetener - For kitchens: paper towels, dish towel, dish soap These items are not replenished during your stay. If you need additional supplies, you may purchase them locally or request mid‑stay housekeeping for a fee.

Hawaii is warm, tropical, and casual. We recommend packing: - Reef‑safe sunscreen (SPF 50+) - Two swimsuits - Beach towels - Flip flops, reef shoes, hiking shoes - Snorkel gear (optional—rentals available) - Light rain jacket - Mosquito repellent - Insulated water bottle - Comfortable clothing for warm weather - Small backpack for hikes - Toiletries, medications, chargers

Online, we accept payment by Visa, Mastercard, Discover, and American Express credit cards. We also accept electronic checks (E-Check) for online payment. You may pay by check or money order, but payments must clear before being applied to your reservation. Additionally, cash/check payments require a $300 damage deposit. The damage deposit is refunded if the unit is returned without damage.

Hawaii is warm year‑round, with hotter months in late summer. Dress comfortably for a tropical climate. For more details, see our climate guide".

Waikiki is about 8 miles from Daniel K. Inouye International Airport. Taxi/Rideshare: around $40 one way with the pick-up area located outside baggage claim. Airport shuttle options can be cost-effective for solo travelers or couples. Visit www.AlohaAirportShuttle.com for more details. TheBus: cheapest option but large luggage may not be allowed. Visit www.TheBus.org for more details.

If you didn't book a vacation rental that includes either a parking pass or parking stall, you have some options regarding parking. Between steep resort fees, confusing street signs, and pricey garages, parking in Waikiki can feel like a sport. Resort valet or self-parking routinely cost anywhere from $45 to $70+ per night, which adds a heavy tax to your getaway budget. Check Ala Wai Boulevard, Waikiki Shell, Monsarrat Avenue for free parking options. If you can’t snap up a completely free spot, public lots and city meters are your next cheapest alternative. Kuhio Village consists of two towers, and each tower has a very limited on-site, basement, public parking. The parking stalls are highly sought after, are available on a first come basis, and do offer hourly or overnight parking options for a fee. Just ensure you pay via the automated kiosks and place the receipt clearly on your dash. If no parking is available, look to the Waikiki Banyan garage a few blocks away for affordable overnight rates.

Rental cars, rideshare services, taxis, and TheBus are great options for traveling around Waikiki and Honolulu, but you do have some fun alternative options to consider. To begin, all WaikikiStay.com rentals are located in the heart of Waikiki, so most beaches, restaurants, and shop are just minutes apart and within walking distance. Bicycle and moped rentals are readily available in Waikiki and are a fun way to explore the local area. To venture further out of Waikiki, the Waikiki Trolley operates multiple routes with hop-on hop-off service connecting shopping areas and attractions around the island. Visit WaikikiTrolley.com for me details on their single line, multi-line, day or multi-day passes.

We’re happy to check availability. - If you need to check in before 3 pm, an early check-in fee equal to one half the nightly rate plus taxes and any applicable fees shall apply provided the unit is vacant, clean and ready to occupy. - If you need late check‑out until noon, a late check-out fee equal to one half the nightly rate plus tax and any applicable fees shall apply. - Check-out after 1:00 pm without approval incurs a fee equal to 2.5 times the nightly rate.

Our cancellation policy is based on the Terms & Conditions: - More than 30 days before check‑in: Refund minus $100 cancellation fee - Less than 30 days before check‑in: No refund. If we are able to successfully re-rent, we will refund rent and taxes collected from the new guest for the rental dates. Our prices fluctuate by season and by availability and can make last-minute replacement rates lower than your booking rate. - No refunds for events outside our control (weather, natural disasters, flight delays, illness, etc.) which is why we strongly recommend purchasing Travel Insurance to protect against unexpected cancellations. We strongly advise guests to secure low-cost, travel insurance to cancel your trip due to the many covered events (including but not limited to mandatory evacuation at the property due to adverse weather or natural disaster).

A 20% pre‑payment is required for reservations made more than 30 days before arrival. Full payment is due 30 days prior.

Guests are responsible for all damage, extra cleaning, service calls, fines, or violations caused by themselves or their invitees. This includes damage to the rental unit, its contents, the building, or common areas.

The mandatory Accidental Damage Protection Policy (included in the Reservation Booking Fee) covers accidental damage up to $50,000, but accidental damage must be reported before check‑out. Unreported or non‑accidental damage may be charged to the Guest’s credit card or against the damage deposit.

We syndicate listings to trusted travel platforms for visibility. Third‑party sites add their own fees—booking directly with WaikikiStay.com ensures the best rate - guaranteed.

All properties are privately and individually owned and managed by Hawaii Dream Realty LLC on behalf of the individual owner. We are not a hotel however we do manage and rent vacation units when the owners are not using them. As such, our services do not include resort services such as daily housekeeping, towel or toiletry replenishment, or front desk/concierge services.

Our office is open daily and our hours are generally from 9:00 am to 4:00 pm Hawaii Standard Time.

Check-in is at 3:00 pm Hawaii Standard Time. Whenever possible, we will try to accommodate checking in earlier than 3:00 pm if the unit is ready and available but we cannot guarantee availability. To guarantee early check-in or late check-out, reserve the day before or day after. On the day of arrival, if we have received all guest requested information and valid photo identifications, you will receive an email with check-in instructions. In most cases, we do not meet you at the property and provide you with lock box instructions. If you need assistance with checking-in, contact you host listed on the check-in email.

Our private vacation rentals do not include luggage storage before Check-In or after Check-Out. If you arrive early or have a late departure and want to explore without carrying your bags, Waikiki Baggage Storage is a convenient solution. Wakiki Baggage Storage is located at 119 Ohua Avenue. Bags are scanned and stored in a secure monitored facility with 24/7 video surveillance. No reservation is required, and drop-off usually takes only a few minutes. For more details visit them online at WaikikiBaggageStorage.com

Check‑out is at 10:00 am HST. Before departing, please: - Place used towels in the bathtub - Wash dishes or run the dishwasher - Bag and dispose of trash - Leave appliances clean - Wipe counters and surfaces

Most units do not provide beach towels. Property linens and bath towels may not be taken outside.

All units are non‑smoking/non-vaping. Smoking is permitted only in designated areas or at least 20ft from entrances, windows, or air intakes (per Hawaiʻi state law). A minimum $250 deodorizing fee applies if smoke/vapor odors are detected.

The primary guest must be 22 years or older, must be the credit/debit card holder, and must present a valid government‑issued ID at check‑in. All guests and invitees must also register with valid ID.

Only the number of guests listed on the reservation may occupy the unit. Unauthorized guests or gatherings may result in double nightly rate charges, loss of deposit, and possible eviction. Occupancy limits are strictly enforced by building rules.

Please rinse off sand at beach showers before returning. Do not wash sand down drains or flush feminine products. Guests are responsible for plumbing repairs caused by misuse.

Contact your host immediately by phone and text. Issues reported only after checkout cannot be considered.

Replacement costs vary by building: - Keys/FOBs: up to $200 - Parking passes: up to $150

We cannot accept mail or packages at units or the office. Any received parcels incur a $25 handling/storage fee.

Contact your host immediately by phone and text.

Yes, for maintenance, safety checks, or emergency situations. However, we respect your privacy and will attempt to notify you prior to entering.

No, closures or maintenance are outside your control.

No, service provider outages are not refundable.

Depending on quantity and mass of items, expect a handling fee of at least $20 + shipping.

Most properties do not allow pets. Unauthorized pets result in immediate eviction and loss of payments. Service animals are permitted but must comply with Hawaii’s strict quarantine rules.

RentalGuardian is a trusted online platform offering travel insurance and protection programs tailored for vacation rentals. If your trip is interrupted, delayed, or canceled due to covered reasons, RentalGuardian helps you recover eligible costs.

The cost of travel insurance is based, in most cases, on the value of the trip and the age of the traveler. Typically, the cost is five to seven percent of the trip cost.

Often a traveler will lose non-refundable deposits and prepayments that can add up to hundreds, or even thousands, of dollars. A comprehensive travel insurance plan through can provide trip cancellation coverage for the traveler's vacation.

In addition to trip cancellation and interruption, the more comprehensive travel insurance plans available today may also cover emergency medical expenses, including emergency medical transportation, when ordered by a doctor, to the nearest adequate medical facility, reimbursement for accommodations and expenses.

Yes. Various carriers offer travel insurance plans for an array of budgets, from modest trips to high-end luxury vacations. There are also products for last-minute getaways and extended trips, and specific coverage plans for cruise travelers, golf travelers, students, and sports travel.

Many travel insurance policies do not cover terrorism, or only cover terrorist acts that occur on foreign soil. Check the specific terms and conditions of the various policies available.

Many retail insurance programs include financial default coverage if the program is purchased within 15 days of making the initial trip deposit.

To boost travelers' confidence when traveling, carriers have added Travel Assistance programs, which provide 24-hour, "911" emergency travel agency-type services to all standard retail plans, in case a traveler has to change a flight or a hotel room. Assistance may also be provided for emergency cash transfers, pre-trip consultation services (travel advisories, passport requirements, inoculation information, etc.), and live messaging, which will relay any e-mail or phone message to family, friends or business associates. Check your specific policy to learn the specific additional services.

Travel insurance gives travelers coverage for unforeseen problems, from a canceled flight to a serious illness, or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses, money invested in non-refundable pre-payments, and medical expenses that in many instances may not be covered by health insurance.

You have two easy options to initiate your claim: 1. Online Claim Portal: Register and file your claim to track status updates and upload documents securely. 2. Digital Claim via Text: Text #Submit to 786-751-5020 using the phone number listed on your policy. You’ll receive a secure link with step-by-step instructions.

To process your claim, please prepare: - Your trip itinerary and invoice (including travel dates and total cost) - Proof of payment (credit card/bank statements or canceled checks) - Proof of cancellation (a letter from Hawaii Dream Realty LLC or your travel supplier showing cancellation date, penalties, and refund amount) - Additional documentation may be required depending on the claim type (e.g., physician’s note, evacuation order, death certificate

You can reach the Play Travel Protection Claims Desk: - 📞 Phone: 1 (833) 610-0736 (Prompts: 1, 1, 3) - 📧 Email: playtravel@cbpinsure.com - 📠 Fax: 1 (800) 560-6340 - 📬 Mail: Play Travel Protection Claims Desk P.O. Box 26222 Tampa, FL 33623 Claims Desk Hours (EST): - Monday, Tuesday, Wednesday, Friday: 8:30 AM – 5:00 PM - Thursday: 9:30 AM – 5:00 PM